Refund policy

You may return any product ordered on the Website for exchange or refund within thirty (30) calendar days from the delivery date.

Returned products must be in their original condition and packaging, together with their purchase invoice or a copy in the case of a partial return. Bortolussi has sole discretion in determining whether the products purchased via the Website are in original condition when returned.

If you request a refund, Bortolussi will use commercially reasonable efforts to ensure that any refund will be made within ten (10) business days of receipt of the product returned by crediting your original form of payment. Under no circumstances will you be granted an electronic credit usable on the Website. Shipping costs for expedited delivery are non-refundable.

Special Skin Orders Policy 

Each special or custom-ordered skin is sourced exclusively for your commission. Once acquired, the material remains the sole property of Bortolussi. Special skins cannot be reassigned to a different product or used for an item of lesser value than the cost of the material itself. Due to the exclusive nature of these orders, all special skin purchases are final and non-refundable.